SOHO BOUTIQUE – Policy page
Welcome to SOHO BOUTIQUE!
We’re thrilled to have you here and truly appreciate your trust in our products. Please take a moment to review our store policies before shopping with us.
🔁 Return Policy
We take pride in offering only the best quality products.
Every order goes through strict quality checks before dispatch — hence, we do not accept returns once the product has been delivered.
However, if you receive:
- A damaged product, or
- A wrong item (different size, color, or design)
then we will gladly replace the product at no extra cost.
🔄 Replacement Policy
To request a replacement:
- Inform us within 48 hours of receiving the product.
- Share an unboxing video or clear photos showing the issue.
- Make sure the product is unused, unwashed, and still in its original packaging with all tags intact.
Once verified, our team will:
Arrange for pickup or guide you on return shipping, and Send the correct or replacement product at no additional cost.
- Arrange for pickup or guide you on return, shipping, and
- Send the correct or replacement product free of charge.
⚠️ Used, washed, or tampered items are not eligible for replacement.
🚚 Shipping Policy
Orders are processed within 2–5 business days after payment.
Delivery time varies by location and courier.
You’ll receive tracking details via SMS/email once shipped.
We always aim to deliver on time, but please understand that delays can occur due to courier issues, holidays, or unforeseen events.
💳 Cancellation Policy
Orders can be cancelled within 12 hours of placement.
Once your order is shipped, no cancellation or refund is possible.
If we’re unable to fulfill your order for any reason (like stock unavailability), a full refund will be issued.
⚠️ Note
Slight color or design variations may occur due to lighting or device screen settings.
We reserve the right to refuse replacements for items that violate our policy (e.g., used or damaged products).
All disputes are subject to local jurisdiction.
📞 Contact Us
Email: sohoboutique.official@gmail.com
Phone/WhatsApp: +91-7208034849
Hours: Monday – Saturday, 10 AM – 7 PM